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Bug #657

closed

Vision-impared person had trouble with CAPTCHA

Added by Robinson Tryon over 9 years ago. Updated over 9 years ago.

Status:
Rejected
Priority:
Normal
Assignee:
-
Category:
AskLibO
Target version:
-
Start date:
Due date:
% Done:

0%

Tags:

Description

I just got some feedback from a user on the Ask site:

PS: you should change your Captcha
vendor. google should too. i am vision impaired and constantly get it wrong.
it can go on for 10 straight minutes.

I'm not sure if there's an easy fix here or not.

Actions #1

Updated by Alexander Werner over 9 years ago

  • Status changed from New to Rejected

We use Googles reCAPTCHA on ask.libreoffice.org. This service provides an Audio-CAPTCHA option that is suitable for vision impaired and even blind people.

Actions #2

Updated by Florian Effenberger over 9 years ago

Would be good to get their feedback where the exact problems are - did
he try the audio, might make adding a short notice about audio
availability sense?

Actions #3

Updated by Robinson Tryon over 9 years ago

Florian Effenberger wrote:

Would be good to get their feedback where the exact problems are - did
he try the audio, might make adding a short notice about audio
availability sense?

Here's what the user had to say about CAPTCHA problems:

---
it is how one of the two words APPEARS. it is always the one that is the hardest to figure out. some CAPTCHA programs are much easier, but i forgot which websites i had seen them on--oops! one of them is when every time you log onto "imdb.com", where you first become a member.

i am vision impaired. i hate these screens. google uses the real hard to see ones too. i do not try to listen to the letters because that is jarbled audio. i guess deaf people have some kind of special equipment to hear them. i only use the visual.

i had cataract replacement. that makes your vision into 20/20 in each eye, usually, but somehow your vision is changed. for instance, i cannot see the difference between regular and high definition tv screens. so, i am not an expert, but the CAPTCHA program you are using is VERY hard for me to see.

thanks for your concern.
---

There may be no good solution here...

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