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Task #968

closed

Create an official Twitter account for user support

Added by Charles-H. Schulz over 9 years ago. Updated about 4 years ago.

Status:
Closed
Priority:
Normal
Category:
-
Target version:
-
Start date:
Due date:
% Done:

80%

Tags:

Description

Create an official twitter account for user support, distinct from @libreoffice :
- need to open a new alias as is already tied to @libreoffice and @tdforf (is it possible to add another twitter handle?)
- handle: libreoffice_help
- add imprint and logo
- grant access to Jay Philipps and Gordon Burgess-Parker (email: & )

Thanks!

Actions #1

Updated by Florian Effenberger over 9 years ago

Anything besides the imprint can be done by others than me ;-)
So, for e-mail, I usually use socialmedia+HANDLENAME@tdf, like
socialmedia+libreoffice-help@tdf, you should have access to that account

Then setup the account, spread the credentials, but make it PRIVATE first
After you have my approval of the imprint stuff, it can be made public/open

For the logo, the design team can help out, otherwise just take what's
in our other Twitter accounts :)

Actions #2

Updated by Charles-H. Schulz over 9 years ago

Thanks!
Is the alias socialmedia+libreoffice-help@tdf already created (feel free to send the credentials to me privately).

I'll proceed as you described.

C.

Actions #3

Updated by Florian Effenberger over 9 years ago

No need to create it, the plus sign is just an extension to an existing
address :)

Poke me when it's setup so I can have a look for the imprint, but might
be only after my vacation.

Actions #4

Updated by Florian Effenberger over 9 years ago

  • Assignee changed from Florian Effenberger to Charles-H. Schulz
Actions #5

Updated by Charles-H. Schulz over 9 years ago

All done now. Granting access to the two volunteers who will run the account.

Actions #6

Updated by Charles-H. Schulz over 9 years ago

  • % Done changed from 0 to 80
Actions #7

Updated by Mike Saunders about 4 years ago

So we have: https://twitter.com/libreofficehelp

But it has been inactive for almost five years. Also, we (TDF) don't provide support for LibreOffice – we recommend that home users visit Ask LibreOffice for community assistance, or get professional support from the ecosystem.

So my suggestion would be to close this Twitter account. But I'll check on marketing-priv@ for feedback first...

Actions #8

Updated by Mike Saunders about 4 years ago

So after a brief discussion on marketing-priv@, the agreement is to close this; I've pinged Charles to see if he still has access...

Actions #9

Updated by Mike Saunders about 4 years ago

Charles says he never had access to it -- I'll ping the other two listed in the ticket description ( & ).

Actions #10

Updated by Mike Saunders about 4 years ago

Actually, I've been able to access it. So following Muhammet's suggestion, I've changed the profile and added a tweet, saying we're stopping it:

https://twitter.com/LibreofficeHelp/status/1230422652692635648

I'll leave that up for a few days, then make the account private. (Better than closing, in case we need it for the future...)

Actions #11

Updated by Mike Saunders about 4 years ago

  • Status changed from New to Closed

Now I've made it private, to everyone who wasn't a follower before. I'll keep the login credentials, just in case we have an idea for this account in the future: https://twitter.com/libreofficehelp

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