Task #3430
closed
Can't login to the TDF wiki
Added by Eyal Rozenberg over 4 years ago.
Updated over 4 years ago.
Description
I once had an account on the DF wiki. I tried logging into it recently and failed. So, I tried recreating it.
That supposedly succeeded - I got a confirmation email, clicked it, and supposedly my details got saved - but when I now try to login through the "Login" link at the top of the wiki page, I am directed to here:
https://wiki.documentfoundation.org/index.php?title=Special:UserLogin&returnto=Main+Page
and the page says:
Log in
User cannot be authenticated.
[ ] Keep me logged in
and there's a button saying "Login with Pluggable Auth". The button does nothing, apparently.
I wrote the hostmaster, and guilhem@libreoffice.org answered. Guilhem says:
We migrated to our Single Sign-On service about 2.5 years ago, see
https://listarchives.tdf.io/i/-PHZkfZmlW5fzZ3MldOUDJ9o
Your account wasn't automatically linked because your old wiki account
1/ has the same username, and 2/ has a different email address. Are you
still able to receive messages to @technion.ac.il (without the ‘alumni’)
label prefix? If so, please add it as secondary address in your SSO
profile at https://user.documentfoundation.org/edit . This should allow
the linking script to kick in.
Well, first, this information doesn't excuse the page I was redirected to. I should have gotten a page explaining why I can't be authenticated, and suggesting relevant courses of action.
Also, I am not able to receive email at my old address, so I couldn't follow Guilhem's advice.
Closing this, will follow up on the hostmaster thread.
I should have gotten a page explaining why I can't be authenticated, and suggesting relevant courses of action.
There are various reasons why authentication fails and no one-size-fits-all solution. Also the authentication backend change happened 2.5 years ago after 6 months showing a banner and sending out regular announcements, so in practice very few active users are affected. These days admins are very seldom poked about this indeed.
- Status changed from New to Closed
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